County Department Information

County services after Hurricane Lowell and the Kapule Building fire

Hurricane Lowell damaged parts of the island. A fire at the Kapule Building has also disrupted County offices and computer systems. Until systems are rebuilt, some services are closed, limited, or available only online or by phone. The following FAQs provide current contact information and service updates for County departments and agencies.

Click on a department below to see what is available now and the best way to reach them.

Building Division

Status:

Open

Hours: Weekdays, 7:45 a.m. to 4:00 p.m.
Address: 4444 Rice St., Suite 175.
Online permit lookup is down.

Planning Department

Status:

Limited

Staff are at the Building Division counter, Suite 175. Open weekdays, 7:45 a.m. to 4

Solid Waste Division

Status:

Open

Seven storm debris sites open; fees waived for hurricane debris. See debris site hours.

Engineering Division

Status:

Phone or email

Driveway and road permits, address requests, and flood zone repairs. Online portal is down.

Roads Division

Status:

Phone or email

Report potholes and other County road problems.

Wastewater Division

Status:

Online or mail

Pay online or mail a check with your original payment stub. No sewer fees for storm-damaged homes no longer connected.

Staff are at the Solid Waste Division office, Moʻikeha Building, 4444 Rice St., Suite 295.

Division of Motor Vehicles

Status:

Limited

DMV staff are working from the Kapaʻa Armory, located at 4750 Kahau Road. There are limited staff at the Purchasing office in Līhuʻe. In-person services are still unavailable while systems are restored.

Contact:

Phone: (808) 241-1949
Email: kauaidmv@kauai.gov

Real Property Division

Status:

Open

Hours: Monday to Friday, 8:00 a.m. to 4:00 p.m.
Location: Purchasing Office across from the Kapule Building.
In-person payments by check only.

Contact:

Assessment: (808) 652-7490
Billing: (808) 241-4272
Email: rpassessment@kauai.gov

Housing Agency

Status:

Online or mail

Apply online, by email, or by mail.
Drop box under the Piʻikoi porte cochere, checked on weekdays.

Contact:

Phone: (808) 241-4444
Email: housing@kauai.gov

Department of Parks and Recreation

Status:

Limited

Several facilities closed. Camping permits online. Pavilion and neighborhood center reservations are paused.

Transportation Agency

Status:

Limited

Regular service except Routes 900 and 950. Fares resumed Oct. 1.

Agency on Elderly Affairs

Status:

Open

Walk-ins welcome. Some group meal sites have adjustments, so call first.

Office of the Mayor

Status:

Phone or email

Office of Economic Development

Status:

Phone or email

Kaua‘i Emergency Management Agency

Status:

Phone or email

Modified hours; payments cannot be processed. Email is faster than phone.

Contact:

Non-emergency: (808) 241-1800
kema@kauai.gov

Kaua‘i Police Department

Status:

Limited

Modified hours; payments cannot be processed. Email is faster than phone.

Contact:

Non-emergency: (808) 241-1711
kpdrecords@kauai.gov

Kaua‘i Fire Department

Status:

Phone or email

Fire Prevention questions and appointments. Fire plan review for building permit are unavailable for now.

Office of the County Attorney

Status:

Email

Claim status by email. Legal papers are served at 4444 Rice St., Suite 220.

Office of Boards & Commissions

Status:

Open

Human Resources & ADA Accommodations

Status:

Open

Still hiring, with possible delays. Call instead of leaving a voicemail; voicemail is not working.